K3 is pleased to announce the promotion of two key members of staff. Steve Jameson is named Divisional Operations Director and will focus on implementation methodologies and the implementation of the IT Infrastructure Library (ITIL) standard with the goal of improving customer service levels, already one of K3’s strong points. Nick McGrane is promoted to Operations Manager and will be responsible for the day-to-day running of K3 operations to ensure that customers receive best value and superior levels of service.

These promotions are part of K3’s investment in highly skilled people in response to the evolving requirements of existing customers as well as significant growth in new business. Over the last 12 months K3 has delivered over 22 new SYSPRO systems as well as numerous new modules, upgrades and development projects to existing users. This activity has resulted in revenues for the company rising to £12 million.

Steve Jameson and Nick McGrane will help to drive quality standards throughout the organisation. This global approach to quality will encompass contract administration, through delivery and development to telephone support. K3 will invest further in training and people management as well as pursue and achieve ITIL accreditation.

“We are constantly strengthening our team so that we are able to provide the ultimate in quality to all our SYSPRO customers. Furthermore, our ITIL project led by Steve and Nick is a major undertaking over the next three years and demonstrates our commitment to improving our service offering. We are aiming to have all our implementation team accredited and awarded ISO certification. We believe that this is something worth shouting about as it shows we are committed to getting closer to our customers, listening to their needs and responding appropriately. Essentially, our aim is to provide the highest levels of quality in terms of products and services,” says Howard Joseph, Managing Director, K3 Business Technology Group.

Over the past 12 months, K3 has also been monitoring and responding practically to changes in customer requirements. Customers are not only extending their SYSPRO applications throughout their organisations by adding new functionalities such as CRM and HR, they are also looking to K3 for extended IT support. For example, customers with limited internal IT resource are taking advantage of K3’s Network Infrastructure Solutions (NIS). This specialist service helps companies reduce their IT costs and significantly improve the performance of their systems. Customers can choose to outsource all or any part of the design, implementation and support of their IT infrastructure to K3

To ascertain the correct level of NIS service, K3 performs an audit that thoroughly examines the IT needs of the customer. From this audit a tailored package is devised that will provide the exact level of support the customer requires whether or not they have an IT department.

K3’s NIS service offers both Reactive and Proactive support. Reactive support provides on-demand services for IT departments, providing additional expertise and advice. With a Proactive package K3’s NIS team continuously monitors the customer’s systems and infrastructure via secure remote access. This maintains optimum availability and performance of crucial applications, maximising system uptime.

NIS users do not even have to worry about hardware and additional software configuration as K3 is a Dell Value-Added Reseller and Microsoft® Certified Gold Partner. Instead, the NIS team can provide cost-effective equipment that will further optimise their SYSPRO implementation.

“With more customers, more staff and more solutions K3 is experiencing steady growth. We hope that our customers will feel the benefit as we continue to invest in people, processes and service offerings to enable them to make the most of their SYSPRO investments,” concludes Howard Joseph.